Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from Midnight Hatter. If something isn’t right, we’re here to help.
Return Window
You may request a return or refund within 30 days of delivery. After 30 days, we unfortunately cannot offer a refund or exchange.
Damaged, Defective, or Lost Items
If your order arrives damaged, is defective, or has been lost in transit, we will:
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Replace the item free of charge (if stock is available), or
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Issue a full refund (if a replacement is not available).
Please contact us at [your email] within 7 days of delivery and include photos of the damaged product and packaging, if applicable.
No-Fault Returns
If you're returning an item for reasons not related to damage or defect, we will:
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Provide a 100% store credit (no restocking fee), or
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Issue a refund minus a 15% restocking fee (due to the custom-made nature of our products).
We will cover return shipping costs in these cases to ensure a hassle-free experience.
Additional Notes
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Returned items must be in original condition and with all included accessories.
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We reserve the right to deny refunds or exchanges if items appear to be used, damaged, or incomplete.
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If you’re unsure whether your product qualifies, don’t hesitate to reach out to us — we’re here to help!
How to Start a Return
Please email us at [support@midnighthatter.store] with:
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Your order number
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A brief description of the issue
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Any relevant photos (for damage claims)
We’ll respond within 1–2 business days with next steps.